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SHIPPING POLICY

Shipping Process

-All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped. Any order made during public holidays, Saturday and Sunday will be processed for delivery on the following working day.

-You can skip the shipping fees with free local pickup at No 3A-2 Jalan Solaris 5 Solaris Mont Kiara 50480 Kuala Lumpur, Malaysia. After placing your order and selecting self-pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you notification when your order is ready.

 

-Our in-store pickup hours are 11am – 8pm on Tuesday to Friday and 10am - 6pm on Saturday & Sunday. Please have your order confirmation with you when you come.

 

Courier Service

Standard Shipping

We assigned Gdex courier service as our standard courier service for both Peninsular Malaysia & East Malaysia. You will be receiving your parcel within 3 – 7 working days.

Same-day delivery

Same-day delivery only applicable to Klang Valley area. Grab delivery or Lalamove will be assigned for same-day delivery. The delivery rate will be charged based on the platform charges.

 

Shipping Fee

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

 

How do I check the status of my order?

When your order has shipped, you will receive an notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within estimated delivery time as above of receiving your shipping confirmation email, please WhatsApp us at +6011 65690939 with your name and order number, and we will investigate it for you.

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