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We are truly sorry if your shopping experience with us was less than perfect!
Refunds are exclusively offered for products delivered incorrectly or those damaged during delivery. To be eligible for a refund, you must initiate the process within 5 days of receiving your package.
In the event that you choose to request a refund or exchange for a product, please be aware that you are responsible for covering any shipping charges associated with the return of the product. This includes the fees imposed by the courier company for returning the item. Kindly note that shipping charges are non-refundable.

How to Request a Refund or Exchange

Please click here to get in touch with us or drop us an email at or WhatsApp us at +6011-6569 0939. Kindly include the following details:

  • Subject Line: Refund - #Your Order Number

  • Product Name

  • Quantity

  • Reason

    • Specify whether the wrong product was delivered or if the product was damaged upon delivery

  • Product Photos

  • Comments (Optional)

Once we receive your request, we will promptly process it accordingly.

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